Order Processing & Dispatch
- Processing Time: Orders are usually processed and dispatched within 1-3 working days.
- Dispatch Timing: Some policies specify dispatch times based on the product's availability and the order's PIN code.
Shipping & Delivery
- Shipment Area: Most policies state that shipments are restricted to domestic locations within the country, such as India.
- Delivery Timeline: Delivery time can range from 3-7 business days after dispatch, depending on the customer's location.
- Shipping Charges: Free shipping may apply to orders above a certain value (e.g., ₹1000 or ₹1500, with a charge for orders below that threshold.
- COD Policy: A Cash on Delivery (COD) option is not Available.
Dispute Resolution
- Delivery Disputes: Customers should contact customer care immediately if an order is shown as delivered but not received.
- Limitations: Some policies state that courier partners may not be liable for investigation if contact is made beyond a certain timeframe (e.g., 24 hours) after the order is marked delivered.
General statement
We ship our wellness and supplement products to many countries worldwide. However, due to complex international regulations, all customers are responsible for understanding and complying with their country's specific import laws and restrictions. We cannot be held liable for any issues that arise from non-compliance.
International shipping process
- Verification: Before ordering, please check that the supplements you are purchasing are permitted for import into your country. This includes checking for banned ingredients, import quantity limits, and personal use exemptions.
- Documentation: We will complete all required shipping and customs documentation. This includes providing a detailed commercial invoice and the correct HS codes for your products.
- Customs clearance: You are responsible for any customs delays, duties, taxes, or other fees levied by your country's customs authority. These costs are not included in your order total. Your shipment may be held or seized by customs if it does not comply with local regulations.
Common country restrictions (examples)
- Australia: Supplements are often classified as 'complementary medicines' and limited to a 3-month supply for personal use. We advise checking with the Therapeutic Goods Administration (TGA) website for specific ingredient restrictions.
- European Union & UK: Import regulations vary by country. The EU and UK have strict rules regarding ingredient composition, potency, and health claims. Personal import limits are often in place (e.g., 2kg).
- Canada: Products must comply with Natural Health Product (NHP) regulations from Health Canada. Personal use imports are typically limited to a 90-day supply.
Returns and refunds
"If your package is refused or seized by customs, we cannot offer a refund unless the package is safely returned to our warehouse in its original, unopened condition. You will be responsible for any shipping costs, return fees, or other charges incurred."
Other Considerations
- Damaged Goods: Some companies are not liable for products damaged during shipping and advise customers to contact the carrier.
- Fraudulent Activity: The company reserves the right to cancel, delay, or recall orders if any fraudulent activity is suspected.
OUR COURIER PARTNER's
DHL, FEDEX, DTDC, BLUE DART